What is a Bundle?
A bundle is a pre-cut fabric that comes as is. Often, it is a unique piece of fabric that we only have one size of.
What is a Roll?
Our fabric is sold in units of 1/2 Meter (50cm) increments.
When you choose to purchase 3 units (of 1/2 meter) for example, we'll cut 1.5 metres of a continuous cut.
How do we know what's the fabric content?
Our fabric has been collected from industry partners and community members and we usually don't receive any information on the fabric content or available quantities as we receive the fabric.
That is why all fibre contents (unless specifically states the percentage of it available) is estimated.
Our team of fabric specialist are making best efforts to identify the fabric we receive using the burn test methods and our accumulated textile expertise.
If you've found an error on the listed fibre content, please don't hesitate to contact us so we can correct the error.
Natural & Synthetic Blends
Since we don't know the exact fabric content of the textile, it would be safe to wash in cold and gentle wash. You can always wash a sample piece before using the final textile on your product. Hand or machine wash cold with similar colours, hang to dry, iron low temperature.
Specialty Fabrics: Silk, Wool, Embroidery
Dry clean only.
Shipping Policy
How Shipping is Calculated?
We calculate shipping based on the volume of the order and the distance to your address.
To get a quote for the shipping, please add the products you'd like to ship to the shopping cart and enter your address. The cart will calculate the shipping rate based on the volume of the products you've chosen and the distance to where the package is going.
Free shipping
We offer free shipping for orders (before taxes and discounts) over $100 in Canada and over $150 (CAD) to USA
Can you ship Letter-mail?
We don't usually offer letter mail however if you order something very light (under 500 grams) and that can fit in an envelope, we might be able to accommodate. Contact us to discuss best options.
My order hasn't arrived
If your order doesn't arrive within reasonable time, please contact us. Canada Post and USPS are experiencing significant delays, so please be aware that packages sometimes take longer than usual to arrive and we'll do our best to help get things moving as much as we can on our end.
If you have a commercial account with another shipper
And you'd like to use your account instead of ours - no problem. Contact us to discuss.
Packaging
We're all about reuse and recycling and we try to minimize our environmental impact by reusing existing packaging from our neighbouring businesses or any other sustainable packaging like compo-stable or biodegradable mailers.
You'll likely receive a box with various packaging that has varied branding on it or a mailer that is compo-stable or biodegradable.
Questions about shipping?
Send us a message here
