Your order will be prepared for shipping or pickup within 3-5 business days.
We ship all over North America. For orders in Canada we ship with Canada Post, ICS, UPS or Purolator and usually with USPS to the US.
If you'd like us to ship outside North America, please contact us to discuss shipping rates
As soon as your order is fulfilled, you'll receive an email confirmation with tracking number of your order.
PO Boxes - If your shipping address is a PO Box, please choose ONLY Canada Post (in Canada) or USPS (in US). If you choose another courier for a PO box address (like UPS/ICS/Purolator), your package may be returned and additional shipping charges will encounter.
How Shipping is Calculated?
We calculate shipping based on the volume of the order and the distance to your address.
To get a quote for the shipping, please add the products you'd like to ship to the shopping cart and enter your address. The cart will calculate the shipping rate based on the volume of the products you've chosen and the distance to where the package is going.
We offer free shipping for orders (before taxes and after a discount has been applied) over $120 in Canada and over $150 (CAD) to Canadian Territories and the USA
Please note that Gift Cards are considered a form of payment and not a product. So if you add a gift card to your order, it will not consider as a product for the purpose of reaching the $120 to get free shipping.
In rare occasions when you qualify for free shipping but the shipping charge is higher than 30% off the value of your order, there will be an additional charge for the difference in shipping.
Can you ship Letter-mail?
We don't usually offer letter mail however if you order something very light (under 500 grams) and that can fit in an envelope, we might be able to accommodate. Contact us to discuss best options.
My order hasn't arrived
If your order doesn't arrive within reasonable time, please contact us. Canada Post, UPS and USPS are experiencing significant delays, so please be aware that packages sometimes take longer than usual to arrive and we'll do our best to help get things moving as much as we can on our end.
If you have a commercial account with another shipper
And you'd like to use your account instead of ours - no problem. Contact us to discuss.
We're all about reuse and recycling and we try to minimize our environmental impact by reusing existing packaging from our neighbouring businesses or any other sustainable packaging like compo-stable or biodegradable mailers.
You'll likely receive a box with various packaging that has varied branding on it or a mailer that is compo-stable or biodegradable.
*Free Scraps Limit for Orders that Qualify for Free Shipping
When you add Free Scraps to an order that qualifies for Free Shipping, we're able to add up to 1 Large Free Scraps per order without any extra shipping charges.
If you'd like to receive more that 1 large free scraps on a Free Shipping order, there will be an additional charge for shipping free scraps. Please message us to send you an adjusted invoice.
Questions about shipping?